Employee Spotlight: Mark Miller

By Peter Lambert | January 24, 2019

mark_millerDiamond actively recruits and keeps the best IT brains in the market. Our staff are recognised industry leaders, innovators and all round impressive people who all have great stories to share.

We'd like you to meet our Tier 2 Support Desk Analyst- Mark Miller.

1. What is your role at Diamond?

I am a Tier 2 Support Analyst.

My primary role is to support the Tier 1 team and help resolve the more complex problems or find new solutions for our clients when they ask for something.

2. What do you like most about working at Diamond?

The challenges have been good and I like to solve difficult problems and also take my skill levels higher. Diamond has a great team culture where everyone is willing to help each other out, so it has been a good place to work.

3. Why did you choose to enter the field?

I ended up in computers by accident, starting at a federal government computer centre when I was a teenager. I went on to TAFE to complete a Diploma and have been in support roles since.

4. If you could meet anyone, living or dead who would you choose?

I wouldn't have a clue what to say to someone I looked up to, but if there is anyone I'd like to talk to it would be Donald Trump to tell him he's the biggest idiot ever, one like the world has never, ever seen before!

5. People would be surprised to know...

I don't actually fiddle around with computers in my spare time, or even play computer games; I like things like classic European cars, watches and clocks, and books!

Our friendly support team is here to help!

Mark and our Support Desk team are here, ready to support you and your organisation with your day-to-day IT support.

 

Contact us today

 

TAGS: News and General

About the Author
Peter Lambert

Presales Consultant, Carrier Solutions Specialist & Security Blogger @ Diamond IT - I have over 25 years of experience in Information & Communications. My range of skills is diverse and includes extensive experience in desktop solutions, server and network presales and administration, VOIP phone systems, journalism, creative writing, technical writing, digital videography and audio visual streaming. I hold a Certificate IV in Training and Assessment, and I am an experienced classroom trainer and course coordinator. I hold an Advanced Diploma in Network Security, a Diploma in Network Administration, and a Certificate IV in Networking. I am a Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA).