Employee Spotlight: Nicole Burnat

By Peter Lambert | September 18, 2018

Nicole BurnatDiamond actively recruits and keeps the best IT brains in the market. Our staff are recognised industry leaders, innovators and all round impressive people who all have great stories to share.

We'd like you to meet our Carrier Support Specialist - Nicole Burnat.

1. What is your role at Diamond?

Carrier Solutions Specialist – at the moment I am focused on helping our customers get the most out of their Telecommunications & Data services – from simple Mobiles & PSTN to more complex products like NBN. I also love spending time with our core customer database, slicing and dicing numbers & stats.

2. What do you like most about working at Diamond?

I really feel valued and nurtured at Diamond. I love being around intelligent people who enjoy sharing their knowledge and are experts in their field, and I love that each day I learn something new that adds to my skills base; I love solving puzzles, data analysis and never feeling bored.

3. Why did you choose to enter the field?

I love helping people solve problems, I get a lot of satisfaction from it. I also have a real love of numbers. Not everyone’s cup of tea, but I love them. There is nothing more predictable than numbers.

I started with Telstra in 1999 so I have a lot of Telecommunications knowledge.

I had a break from work for several years and when I saw the opportunity to join Diamond I was so excited to be joining such a well-established and respected IT company that would allow me to work with Telecommunications again as well as giving me exposure to the IT industry.

I love the complexity of the field, the infinite possibilities of IT, and the combination of IT & T is a perfect marriage for me.

4. If you could meet anyone, living or dead who would you choose?

Eckhart Tolle – would love to absorb just a tiny bit of his peace and tranquillity and to have even a day with him would be an amazingly enriching experience.

5. People would be surprised to know...

I never know what surprises people.

Our friendly team can help you reduce costs and save time

Contact Nicole and our CSS team for help with your mobile fleet and plans, and solutions for your data and voice connections.


Contact us today


TAGS: News and General

About the Author
Peter Lambert

Marketing specialist and technical blogger @ Diamond IT - I have over 25 years of experience in Information & Communications systems. My range of skills is diverse and includes extensive experience in desktop solutions, server and network presales and administration, VOIP phone systems, journalism, creative writing, technical writing, digital videography and audio visual streaming. I hold a Certificate IV in Training and Assessment, and I am an experienced classroom trainer and course coordinator. I hold an Advanced Diploma in Network Security, a Diploma in Network Administration, and a Certificate IV in Networking. I am a Cisco Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA).