The age of the "Modern Workforce" is here regardless of if businesses are prepared or not. A term coined from the organisational change driven by the global pandemic, the reality is that in the last 12 months workforces have become increasingly mobile, remote, and tech savvy in order to survive and thrive.
New technologies offer a significant opportunity for forward thinking business leaders to evolve their business models to enable a productive, secure, and agile workforce - and the time to seize this opportunity is now.
Diamond IT has supported the digital transformation of many of our clients, and there is a multitude of technology solutions out there that claim to support remote and hybrid workforces, collaboration, security, cloud and more.
From our experience, here are our top 5 technology 'must have's' for every modern workplace.
Must Have #1 - Modern Threat Detection and Response
Modern (or next generation) threat detection is a term used to reference modern security solutions with the capability of effectively detecting and preventing advanced cyber threats.
Next-gen threat detection uses real time predictive methods which harness the power of artificial intelligence, behavioural analysis and machine learning to detect both current and emerging threats.
Modern threat detection is a non-negotiable security defence for all modern workforces and offers an automated and 'always on' approach to protect your organisation from 'Zero-Day' attacks and malicious activities.
Must Have #2 - Secure File Storage and Sharing
Your employees need secure, central access to your business documents, regardless of where they are working from.
With cloud based software solutions such as Microsoft's SharePoint, employees can access the information that they need (and have permission to view) from almost any internet-enabled device, without compromising security. SharePoint includes a range of great features, and allows real time collaboration on documents, providing a structured and connected way for your employees to work.
Coupled with the implementation of additional security measures such as Multi Factor Authentication , there is a reason why SharePoint is one of the most secure and successful collaboration and document sharing platforms for modern workforces in the world.
Must Have #3 - Productivity & Collaboration Platform
With over 75 million users worldwide, most organisations would have now heard about Microsoft (MS) Teams. MS Teams is an excellent option for businesses still searching for a platform to ensure their employees remain connected and productive in the modern workforce.
With new features released almost weekly, MS teams offers:
- 1:1 and group chat, including video calling with a range of interactive features
- Audio conferencing, team meetings, file and screen sharing
- A range of productivity capabilities which can be customised to each user.
- Multiple wellbeing, time and task tracking, and knowledge sharing features including together mode, Viva and Personal Insights.
Must Have #4 - Flexible, Cloud based Voice Infrastructure
Ensuring your employees remain connected to both each other and your clients during periods of remote work is a vital aspect of a modern workforce. The right voice solution will not only ensure your employees are supported, but that communication lines with your customers will remain open, to deliver an enjoyable customer experience.
How many in time in the last 12 months have you been able to reach someone in an organisation because their phone system was unable to transfer you to their remote office?
Diamond IT's DCloud Voice is a flexible unified communications solution built for the modern workforce, that connects your employees and customers from an IP desk phone, mobile device, PC or laptop. This allows your business, and its mobile employees, to remain productive at all times.
Must Have #5 - Data Analytics
2020 was a year of big decisions for business leaders, which were often required to be made in haste and with little reliable data to back them up.
Data analytics (also known as Business Intelligence or BI) is to help decision-makers make more informed and better choices to guide the business and protect their modern workforces. BI solutions accomplish this by making it simpler to aggregate, visualise, and ‘slice-and-dice’ the data. This makes it easier to identify trends and issues, uncover new insights, and fine-tune operations to meet business goals, or in recent times direct business continuity plans.
Let our team support your Modern Workforce
Our Business Technology Managers (BTMs) and Technology Consulting team are here to guide you through making the best decisions around technology to support your modern workforce. From Microsoft Teams training courses, to next generation threat detection, and everything in between - our team is here to help. Contact us today on 1300 307 907.
