5 benefits of moving your voice services to the Cloud

By Hannah Taylor | March 9, 2020

Cloud ComputingA reliable and flexible communications strategy is critical for organisations to succeed. From a start up and scale up, and onto larger enterprise, the one thing they hold in common is the necessity to scale their communications infrastructure up - or down - quickly as required. 

With traditional on premises voice systems, this can be harder to accomplish, with both set up and equipment costs being higher, hardware required onsite, and the reliance on carriers and IT support. 

Que, cloud-based telephony systems. Cloud-basedvoive solutions enable business of all sizes to manage their communications services in a flexible, streamlines, and cost effective way. Cloud Computing replaces the need to have traditional PBX (voice server) infrastructure on your site. Instead, VoIP (Voice-over-IP) allows data lines over the internet to be used to make and receive calls.


What are the benefits of a cloud-based business communications solution?


1. Flexibility to grow with your organisation

As your organisation grows, so to does your communications system. New employees, new offices, or the introduction of flexible work practices requires an agile cloud solution that can seamlessly scale up - or - down as required. Cloud-based telephony solutions ensure that organisations have the technology they need, exactly when they need it.

Rather than buying hardware to upgrade at 8 or 12 users at a time, a cloud-based solutions allow customers to buy accounts in increments of 1. With hardware they have no option to scale down, no one buys the hardware back.

IP technology allows cloud-based platforms to be programmed remotely, rather than having technicians visit your site for hardware to be installed. 


2. Enhance staff mobility and experience

Workplaces of today are increasingly mobile, operating from multiple locations and often 'on the go'. To support this, modern Cloud Voice solutions should include unified communication features, such as instant messaging, collaboration tools, conference calling, and call handling, to name a few.

Through unified communication features, teams can now see whether their colleagues are online or where they are working from via real time status updates, communicate via instant messaging without having to rely on 3rd party apps, and seamlessly conference with different departments and customers.


3. Choose from multiple hardware or softphone applications to suit your business needs

Cloud-based telephony systems allow your team to work from anywhere, or in ways that best suit your business needs. Gone are the days of desk phones being required for each work station in your organisation.

Instead, organisations can choose from a range of feature rich IP desk phones, smartphone applications or softphone clients bundled with stylish headset options.


4. Increase reliability & security while decreasing cost

Cloud-based telephony solutions operate from highly secure environments, ensuring that downtime is minimised, giving organisation that the lines of communication to their customers remain open. Removing the need to have PBX hardware on site additionally reduces capital expenditure. One easy monthly services rate, ongoing firmware updates, increasing profitability for your organisation.


5. Improve your customers' experience

Cloud-based solutions offer a range of great features to improve your customers' experience, including virtual receptionists, auto attendants and self service.

Allows you to connect customers directly with the department or individual that they need, without having to go through an operator. Content can be customised to your business to make a lasting impression, for example providing important updates, holiday greetings, special promotions, or commonly asked questions.


Introducing Diamond Cloud (DCloud) Voice

Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Your phone system must be able to scale with your business growth, without breaking the bank in the process.

Diamond Cloud (DCloud) Voice is a flexible unified communications solution that connects you to your customers from an IP desk phone, mobile device, PC or laptop from anywhere via the internet, whether you are in the office, at home or on the go.

This unique solution includes Diamond IT’s Managed Services for Business Communications, providing you with complete peace of mind.

With over 10 years’ experience in the telecommunications space, serving our extensive customer base and working with leading Carriers, Diamond’s vast knowledge of business communications requirements and the changing landscape is second to none. To learn more about our DCloud Voice Solution, contact our team today.

Book your DCloud Voice demo today




TAGS: Managed IT Services, Business Value, News and General, Infrastructure Solutions,

About Hannah Taylor
Hannah Taylor

With key skills in digital marketing and communication, website design, CRM administration, and event management, Hannah supports the alignment of marketing and sales to achieve strategic business objectives. A HubSpot Inbound certified marketing professional with a Bachelor of Business majoring in Management, Hannah is passionate about using creative methods to educate organisations on how IT can enable success.