Meet Mitchell Pagey - Tier 1 Support Desk Analyst

By Samantha Cordell | January 22, 2024

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Diamond IT actively recruits the best talent in the market. Our staff are capable individuals with solution based offerings to instigate. 

We'd like you to meet our newest team member, Mitchell Pagey, who recently joined our team as a Tier 1 Support Analyst.

Tell us a bit about your role as Tier 1 Support Analyst at Diamond IT?

My role as a Tier 1 Support Analyst involves answering calls and responding to customer requests, providing standard IT support and guidance.


Tell us a bit about your background?

I've enjoyed solving IT problems and working with computers for nearly a decade now, which led me to achieving a Cert III, IV and Diploma in IT with TAFE NSW.

Why did you choose a career with Diamond IT? 

I wanted to start my career and get some experience working in the industry, and Diamond IT provides an excellent environment for learning to support a variety of systems. It helps having a reliable team supporting me as well.

What is your favourite piece of technology? 

My favourite piece of technology is the Solid-State Drive. So important for reliability and speed compared to magnetic hard drives, and with M.2 SSDs they have only become smaller and faster.

When you’re not at work, where would we find you? 

When I'm not at work I am usually going to the gym, playing Dungeons and Dragons, or shopping for new PC parts.

We are always on the lookout for talented team members

Our mission is to help you succeed. This isn’t just about our customers, we want our staff to be the best they can be too.

If you’re passionate about delivering technology solutions and enjoy working with like-minded people, we’d love to hear from you. You can learn more about our current vacancies and apply on our careers page.


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About Samantha Cordell
Samantha Cordell

It is not surprising that our Head of Marketing, Samantha (Sam) has spent most of her (nearly) 30-year career in the IT industry. Sam studied a combination of computer science and marketing at the University of New England. Her dynamic, energetic and pragmatic style lends itself perfectly to tech. With a background working with major players such as Microsoft, Intel and Cisco Systems, Sam is energised by driving meaningful marketing outcomes for industry leaders.